Knowledge Base - Staunton Stays

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SS Knowledge Base SOPs

How to Use the Knowledge Base
How To Create SOPs
Creating/Editing Article Categories
Creating New Articles
Editing Articles
Adding Articles to Categories + Ordering Categories/Articles in Knowledge Base

Guest Messaging

Communicating with guests in Guesty
Guesty automated messages
FAQs and Answers Guide for Guest Communications

Reviews

Writing Reviews on Airbnb
Checking and responding to reviews on Airbnb
Reviews on Vrbo
Negative feedback solutions sheet log

Other

Checking cleaning on Turno

A Welcome Home Stays Company | Website Designed by OptiGrow Marketing

In response to COVID-19, Staunton Stays has implemented several major policy/procedure changes to ensure your stay is a very safe, clean, and enjoyable experience...